Terms of Service for Luna Companion

Legal Disclaimer

These Terms of Service are provided as a template and should be reviewed by a qualified attorney before use. This document may not be fully compliant with the laws in your jurisdiction.

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the content, services, website, and applications offered by Luna Companion (“we,” “us,” “our”). These Terms constitute a legally binding agreement between you and Luna Companion. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Definitions

“User,” “you,” and “your” refer to the individual or entity accessing or using our services.
“Content” refers to any text, images, videos, audio, graphics, or other material that appears on or through our services.
“Creator Content” refers to the Content that we create, publish, or make available through our services.
“User Content” refers to any Content that users submit, upload, or transmit to or through our services.
“Intellectual Property Rights” means all patent rights, copyright rights, moral rights, rights of publicity, trademark rights, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights.

3. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use our services.

4. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting a prominent notice on our website or by sending you an email. Your continued use of our services after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our services.

5. Eligibility

To use our services, you must be at least 13 years old. If you are under 18 years old, you must have permission from your parent or legal guardian to use our services, and they must agree to these Terms on your behalf. Certain features or content may have additional age restrictions. By using our services, you represent and warrant that you meet these eligibility requirements.

6. Account Registration

You may be required to create an account to access certain features of our services. You are responsible for:

• Providing accurate, current, and complete information
• Maintaining the confidentiality of your password and account
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms or if we believe your account may pose a risk to our services or other users.

7. Creator Content and Licensing

Creator Content is owned by Luna Companion or its licensors and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Creator Content for your personal, non-commercial use only, subject to these Terms. This license does not include any right to:

• Modify, reproduce, distribute, perform, display, or create derivative works of the Creator Content
• Use the Creator Content for commercial purposes without our prior written consent
• Remove any copyright, trademark, or other proprietary notices from the Creator Content
• Use the Creator Content in any way that violates these Terms or applicable laws

These license rights may be revoked at any time in our sole discretion.

8. Premium Content and Subscriptions

We may offer premium content or subscription services that require payment. Unless otherwise specified:

• Subscriptions are billed on a [monthly/annual] basis
• Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date
• You authorize us to charge your payment method for the subscription fee at the beginning of each billing period
• Prices for subscriptions may change with notice
• We do not provide refunds for subscription fees already paid except as required by applicable law

You may cancel your subscription at any time through your account settings or by contacting us. If you cancel, you will continue to have access to the premium content until the end of your current billing period.

9. User Content

If you submit User Content to our services, you retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with providing and promoting our services. This license continues even if you stop using our services, unless you delete your User Content.

You represent and warrant that:

• You own or have the necessary rights to the User Content you submit
• Your User Content does not violate the rights of any third party, including intellectual property rights and privacy rights
• Your User Content complies with these Terms and all applicable laws

We reserve the right to remove any User Content at our discretion.

10. User Comments and Interactions

If our services allow for user comments, feedback, or other interactions, you agree that such interactions will be respectful and constructive. You are solely responsible for your interactions with other users, and we are not responsible for the conduct of any user.

We reserve the right to monitor user interactions and to remove any content that violates these Terms or that we find objectionable for any reason, without prior notice.

11. Crowdfunding and Patronage

If we offer crowdfunding, patronage, or other financial support features through our services:

• You acknowledge that your contribution is voluntary and may not result in any specific reward or outcome
• We make no guarantees regarding how contributions will be used or what content will be created
• Contributions may be non-refundable unless specified otherwise or required by law
• You authorize us to charge your payment method for the amount specified
• You agree to provide accurate payment information

12. Intellectual Property

All Creator Content, including but not limited to text, graphics, logos, icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Luna Companion or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on our services is the exclusive property of Luna Companion and is protected by international copyright laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Luna Companion.

13. Prohibited Conduct

You agree not to:

• Violate any applicable law or regulation
• Infringe the rights of others, including intellectual property rights and privacy rights
• Harass, abuse, or harm another person
• Interfere with the proper functioning of our services
• Attempt to breach any security or authentication measures
• Use our services for any illegal or unauthorized purpose
• Access or attempt to access other users’ accounts without authorization
• Post or transmit malicious code or other harmful computer code
• Scrape, crawl, or otherwise extract data from our services without permission
• Impersonate others or misrepresent your affiliation with any person or entity
• Engage in unauthorized framing, linking, or embedding of our services
• Create multiple accounts to evade restrictions or abuse features
• Use our services for excessive automated or bulk activities
• Download, copy, or share Creator Content unless explicitly permitted

14. DMCA Copyright Policy

We respect the intellectual property rights of others and expect our users to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from our services infringe your copyright, you may request removal of those materials by submitting written notification to our copyright agent designated below:

[Copyright Agent Contact Information]

15. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and disclose information about you. By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

16. Third-Party Links and Services

Our services may contain links to third-party websites or services that are not owned or controlled by Luna Companion. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Luna Companion shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

17. Sponsored Content and Affiliates

Some of our content may be sponsored by third parties or may contain affiliate links. We will disclose such relationships in accordance with applicable laws and regulations. We are not responsible for the products or services offered by third parties linked or promoted through our services.

By using our services, you acknowledge that:

• We may receive compensation for promoting certain products or services
• Our recommendations are based on our honest opinion, but may be influenced by compensation
• We make no guarantees regarding third-party products or services

18. Disclaimer of Warranties

OUR SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Luna Companion DOES NOT WARRANT THAT OUR SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. Luna Companion DISCLAIMS ALL LIABILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED THROUGH OUR SERVICES.

19. Limitation of Liability

Nothing in these Terms shall limit our liability for fraud, death, personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law. Subject to this, our maximum aggregate liability for any single event (or a series of connected events) shall not exceed the amount paid by you to in the previous 12 months.

20. Indemnification

You agree to indemnify, defend, and hold harmless Luna Companion, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your violation of these Terms, your User Content, or your use of our services. Luna Companion reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Luna Companion in asserting any available defenses.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and the country where you reside. This does not affect your rights as a consumer according to the laws of your country of residence.

22. Dispute Resolution

If a dispute arises, we will attempt to resolve it amicably. You have the right to bring proceedings in the courts of your country of residence or use the European Commission’s Online Dispute Resolution platform.

23. Entire Agreement

These Terms, including our Privacy Policy, constitute the entire agreement between you and Luna Companion regarding your use of our services and supersede any prior agreements between you and Luna Companion relating to your use of our services.

24. Waiver and Severability

The failure of Luna Companion to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

25. Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of Luna Companion, but may be assigned by Luna Companion without restriction.

26. Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of our services, us, or third parties, or for any other reason. Upon termination, your right to use our services will immediately cease.

27. Contact Information

If you have any questions about these Terms, please contact us at [your contact information].

Last Updated: 2026-02-21

Regulatory Compliance

General Data Protection Regulation (GDPR) Compliance

The following provisions apply to users protected by European Union regulations:

Data Collection Under GDPR

In compliance with the General Data Protection Regulation (GDPR), we collect and process your personal data only when we have a lawful basis to do so. This includes processing based on your consent, to fulfill a contract with you, to comply with a legal obligation, to protect your vital interests, to perform a task in the public interest, or for our legitimate interests where those don’t override your fundamental rights and freedoms.

We collect only the minimum data necessary for the purposes specified in this policy. When we request your consent to process your data, you have the right to withdraw that consent at any time.

Data Processing Under GDPR

We process personal data in accordance with the principles outlined in the GDPR:

• Lawfulness, fairness, and transparency: We process data lawfully, fairly, and in a transparent manner.
• Purpose limitation: We collect data for specified, explicit, and legitimate purposes and do not process it in a manner incompatible with those purposes.
• Data minimization: We limit data collection to what is necessary for the purposes for which it is processed.
• Accuracy: We take reasonable steps to ensure personal data is accurate and kept up to date.
• Storage limitation: We keep data in a form that permits identification only as long as necessary for the purposes of processing.
• Integrity and confidentiality: We process data in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

We maintain records of our data processing activities and conduct data protection impact assessments where required by law.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights with respect to your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct inaccurate or incomplete data about you.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restrict processing: You can request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to our processing of your personal data in certain circumstances.
• Rights related to automated decision-making: You can request human intervention in automated decisions that significantly affect you.

To exercise these rights, please contact us at [CONTACT_INFORMATION]. We will respond to your request within 30 days.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as:

• Transferring to countries deemed by the European Commission to provide adequate protection
• Using Standard Contractual Clauses approved by the European Commission
• Adopting Binding Corporate Rules for transfers within our corporate group
• Where applicable, relying on derogations for specific situations such as your explicit consent or the necessity to perform a contract with you

You have the right to obtain information about the safeguards we use to transfer your personal data outside the EEA by contacting us at [CONTACT_INFORMATION].

Additional Terms

Age Verification

Due to the age-restricted nature of certain content/products available through our Services, we implement additional age verification measures beyond standard age acknowledgment.

By using our Services, you acknowledge and agree that:

1. You may be required to provide proof of age or identity before accessing certain content or purchasing certain products.
2. We may use third-party verification services to confirm your age and identity.
3. We reserve the right to refuse service if we cannot adequately verify your age or if we have reason to believe you do not meet the minimum age requirements.
4. Providing false information during the age verification process is a violation of these Terms and may result in immediate termination of your account.
5. You will not assist minors in accessing age-restricted content or purchasing age-restricted products.

The age verification methods we employ may include, but are not limited to:

• Credit card verification
• Government ID verification
• Knowledge-based authentication
• Biometric verification

We take reasonable measures to protect any personal information collected during the age verification process in accordance with our Privacy Policy.

Virtual Events and Webinars

Registration and Access

Access to our virtual events, webinars, and online conferences (collectively, “Virtual Events”) requires registration and, in some cases, payment of applicable fees. Upon successful registration, we will provide you with access credentials or instructions. These credentials are personal to you and may not be shared, transferred, or distributed to any third party.

Recordings and Content Use

Virtual Events may be recorded, and by participating, you grant us permission to record, store, and distribute your likeness, voice, and any content you share during the event. You retain ownership of any original content you provide, but grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and display such content in connection with our services.

Recordings of Virtual Events are protected by copyright and may be made available to registrants for a limited time after the live event. You may not record, reproduce, share, distribute, modify, or create derivative works from our Virtual Events without our express written permission.

Participant Conduct

When participating in Virtual Events, you agree to:

• Conduct yourself in a professional and respectful manner
• Not engage in disruptive behavior that interferes with others’ experience
• Not share inappropriate, offensive, or illegal content
• Not engage in marketing, solicitation, or commercial activities unless explicitly permitted
• Comply with any additional guidelines provided for specific events

We reserve the right to remove participants who violate these conduct guidelines without refund or to deny access to future events.

Technical Requirements and Limitations

Access to Virtual Events requires compatible hardware, software, and internet connection. We are not responsible for technical issues on your end that prevent or impair your participation. While we make reasonable efforts to ensure platform stability, we do not guarantee uninterrupted access to Virtual Events and are not liable for technical failures outside our control.

Cancellation and Rescheduling

We reserve the right to reschedule, modify, or cancel Virtual Events. In case of cancellation, paid registrants will receive a refund or credit for a future event, at our discretion. If you are unable to attend a Virtual Event for which you have registered, our refund policy is as follows: [REFUND_POLICY_DETAILS].

Disclaimers

Virtual Event content is provided for informational purposes only and does not constitute professional advice. We do not guarantee any particular outcome or result from applying information obtained during Virtual Events. Opinions expressed by presenters or participants other than our official representatives do not necessarily reflect our views and policies.

API Usage and Integration

API License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Application Programming Interface (“API”) for the purpose of developing, testing, and supporting your integration with our Services, and for facilitating your use of our Services.

API Credentials and Security

To access our API, you may need to register for API credentials (such as API keys, tokens, or passwords). You agree to:

• Keep your API credentials secure and confidential
• Not share your API credentials with any third party without our prior written consent
• Implement reasonable security measures to protect your API credentials
• Notify us immediately of any breach or unauthorized use of your API credentials

You are responsible for all activities that occur under your API credentials.

Usage Restrictions and Rate Limits

Your use of our API is subject to the following restrictions:

• API calls may be subject to rate limits (requests per minute, hour, or day)
• Usage may be capped at certain volumes based on your service tier
• Certain API functionality may require additional permissions or separate agreement
• You may not use the API in a manner that exceeds reasonable request volume or constitutes excessive or abusive usage

We reserve the right to enforce API rate limits, monitor API usage, and suspend or terminate API access for violations of these restrictions.

API Changes and Deprecation

We may modify, update, or discontinue any aspect of our API at any time. For material changes to the API, we will make reasonable efforts to provide advance notice. We may offer version support according to our API Lifecycle Policy, but we are not required to support previous versions of the API indefinitely.

Technical Documentation

We provide technical documentation for the use of our API. While we strive to keep documentation accurate and up-to-date, we do not warrant that the documentation will be error-free. Technical documentation is provided “as is” without warranty of any kind.

Third-Party Applications

If you develop applications for third parties that integrate with our API, you agree to:

• Provide clear attribution identifying the use of our Service in your application
• Ensure your end users comply with these Terms
• Not misrepresent your relationship with us or suggest that we endorse your application
• Comply with all applicable laws and regulations, including data protection laws

Monitoring and Analytics

We may monitor your use of the API for compliance with these Terms, security purposes, and to improve our Services. This monitoring may include the number of API calls, traffic patterns, and content of API requests and responses (consistent with our Privacy Policy).

User-Generated Content Moderation

Content Standards

When submitting User Content to our Services, you must comply with the following standards. User Content must not:

• Contain material that is defamatory, obscene, offensive, hateful, or inflammatory
• Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
• Infringe any copyright, database right, trademark, or other intellectual property right of any person
• Be likely to deceive or mislead any person
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
• Promote any illegal activity or advocate, promote, or assist any unlawful act
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety
• Be likely to harass, upset, embarrass, alarm, or annoy any other person
• Impersonate any person or misrepresent your identity or affiliation with any person
• Give the impression that the Content emanates from us, if this is not the case
• Contain any advertising or promote any services or web links to other sites without our prior written approval

Moderation Process

We may employ various moderation methods, including but not limited to:

• Pre-moderation (reviewing content before it is published)
• Post-moderation (reviewing content after it is published)
• User flagging and reporting systems
• Automated filtering and detection tools
• Human review by moderators or community managers

Our moderation team has sole discretion to determine whether User Content violates these Terms. Moderators may take any of the following actions in response to violations:

• Remove or refuse to post any User Content
• Limit or block a user’s ability to submit User Content
• Issue warnings to users
• Temporarily suspend or permanently terminate a user’s account
• Report illegal content to relevant authorities

Appeals Process

If you believe your content was removed in error, you may appeal the moderation decision by contacting us at [CONTACT_INFORMATION]. Please include the following information in your appeal:

• The specific content that was removed
• The reason you believe the content does not violate our Terms
• Any additional context that may be relevant to our review

We will review your appeal and respond within [NUMBER] business days. All moderation decisions following an appeal are final.

Repeat Offenders

Users who repeatedly violate our content standards may have their accounts terminated and may be permanently prohibited from using our Services. We maintain internal records of warnings and violations to identify repeat offenders.

Legal Compliance

We reserve the right to disclose your identity to any third party who claims that material posted by you violates their rights (including, but not limited to, intellectual property rights or privacy rights). We will also cooperate with law enforcement authorities as required by law, which may include sharing User Content and user information in response to a valid legal request.

No Monitoring Obligation

Although we have the right to monitor, remove, or edit User Content, we are not obligated to do so and assume no responsibility for monitoring all User Content. Users are encouraged to report content that violates these Terms through our reporting mechanisms.

Subscription Management

Subscription Plans and Billing Cycles

We offer various subscription plans with different features, limitations, and pricing. The specific details of available plans are described on our pricing page. Subscriptions may be offered on a monthly, quarterly, annual, or other recurring basis as specified during signup.

By subscribing to our Services, you authorize us to charge the applicable subscription fees to your designated payment method at the beginning of each billing period. For monthly subscriptions, you will be billed on the same date each month. For annual subscriptions, you will be billed on the same date each year. If a billing date falls on a date that does not exist in a particular month (e.g., the 31st), you will be billed on the last day of that month.

Automatic Renewal

All subscriptions automatically renew unless canceled by you prior to the renewal date. By subscribing, you authorize us to automatically charge your payment method for the subscription term at the then-current rate. If the renewal fails due to payment issues, we may attempt to process the payment multiple times within a [NUMBER]-day period.

Price Changes

We may change the price of our subscription plans from time to time. If we change the pricing for your subscription plan, we will provide notice of the change through our Services or via email at least [NUMBER] days before the change is to take effect. Your continued use of the Services after the price change goes into effect constitutes your agreement to pay the updated price. If you do not agree to a price change, you must cancel your subscription before the change goes into effect.

Payment Methods

We accept various payment methods, which may include credit cards, debit cards, PayPal, and other payment services as indicated during the checkout process. You agree to provide current, complete, and accurate billing information and to promptly update such information if it changes. For subscription services, you authorize us to store your payment method information for future charges.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting our customer support at [CONTACT_INFORMATION]. Upon cancellation, your subscription will remain active until the end of your current billing period, and you will not receive a refund for any fees already paid.

Instruction for cancellation: [CANCELLATION_INSTRUCTIONS]

Free Trials and Promotional Periods

We may offer free trials or promotional periods for our subscription services. Unless otherwise stated, free trials automatically convert to paid subscriptions at the end of the trial period. To avoid charges, you must cancel before the end of the free trial period. You may be required to provide a valid payment method to start a free trial, and we may authorize a nominal charge to verify your payment method.

You are eligible for one free trial per subscription plan unless we explicitly permit otherwise. We reserve the right to determine eligibility for free trials and to limit or prohibit free trials at our discretion.

Refunds

All subscription fees are non-refundable except as expressly stated in these Terms or as required by applicable law. In exceptional circumstances, we may, at our sole discretion, offer a partial or full refund. Any refunds will be processed using the original payment method unless otherwise specified.

Subscription Pausing

[IF APPLICABLE: We offer the option to pause your subscription for a limited period instead of canceling it. During the pause period, you will not have access to subscription features, and you will not be charged. You can pause your subscription for a maximum of [NUMBER] [DAYS/MONTHS] per [YEAR/SUBSCRIPTION]. To pause your subscription, [PAUSE_INSTRUCTIONS].]

Account Delinquency

If payment cannot be charged to your payment method for any reason (such as expiration, insufficient funds, or otherwise), we will make reasonable attempts to notify you and retry the charge. If we are unable to charge your payment method after multiple attempts, we may suspend or terminate your access to the Services. You remain responsible for any uncollected amounts.

Tax and VAT

Subscription fees may not include applicable taxes such as sales tax, value-added tax (VAT), or goods and services tax (GST). Where required by law, we will collect and remit these taxes to the appropriate authorities. You are responsible for any taxes not collected by us that are applicable to your purchase.

Accessibility

Commitment to Accessibility

We are committed to making our Services accessible to all users, including those with disabilities. We strive to conform to WCAG 2.1 Level AA standards (Web Content Accessibility Guidelines) and applicable laws regarding accessibility.

Accessibility Features

Our Services may include the following accessibility features:

• Text alternatives for non-text content
• Captions and other alternatives for multimedia
• Content that can be presented in different ways without losing information
• Functionality that is available from a keyboard
• Sufficient time for users to read and use content
• Content that does not cause seizures or physical reactions
• Ways to help users navigate and find content
• Text that is readable and understandable
• Content that appears and operates in predictable ways
• Input assistance to help users avoid and correct mistakes
• Compatibility with current and future user tools

Third-Party Content

While we strive to ensure all content on our Services is accessible, we may not have control over all third-party content or applications that may be integrated into our Services. We cannot guarantee that such third-party content will meet all accessibility requirements.

Feedback and Assistance

If you experience any difficulty accessing any part of our Services, or if you require assistance or have suggestions for improving accessibility, please contact us at [ACCESSIBILITY_CONTACT]. We welcome your feedback and are committed to continually improving the accessibility of our Services.

Accessibility Statement

For more detailed information about our accessibility efforts, please refer to our Accessibility Statement at [ACCESSIBILITY_STATEMENT_URL].

Dispute Resolution and Arbitration

Informal Dispute Resolution

Before filing a claim against us, you agree to attempt to resolve the dispute informally by contacting us at [DISPUTE_CONTACT_EMAIL]. We will attempt to resolve the dispute by contacting you via email. If the dispute is not resolved within 30 days after submission, you or we may initiate formal proceedings.

Agreement to Arbitrate

You and we agree to resolve any disputes between us through binding and final arbitration instead of through court proceedings. You acknowledge and agree that you are waiving the right to sue in court, have a jury trial, or participate in a class action.

This arbitration agreement is governed by the Federal Arbitration Act and shall survive the termination of these Terms. The arbitration will be conducted by [ARBITRATION_PROVIDER] under its then-current rules and procedures, including any supplementary procedures for consumer-related disputes.

Exceptions to Arbitration

Notwithstanding the foregoing, the following shall not be subject to arbitration: (1) small claims court cases that qualify; (2) disputes related to intellectual property (like patents, trademarks, and copyright); (3) disputes related to or arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (4) any claim for injunctive relief.

Arbitration Procedures

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent: [COMPANY_ADDRESS]. The arbitration will be conducted in [ARBITRATION_LOCATION] unless you and we agree to conduct it elsewhere. If the value of your claim does not exceed $10,000, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the arbitration rules.

Arbitration Fees

Payment of all filing, administration, and arbitrator fees will be governed by the arbitration provider’s rules. If the arbitrator finds that your claim is non-frivolous, we will pay all filing, administration, and arbitrator fees associated with the arbitration, regardless of who initiated the proceeding.

Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Opt-Out Procedure

You have the right to opt out of this arbitration agreement within 30 days of the date you first agreed to these Terms by sending a signed letter stating your decision to [OPT_OUT_ADDRESS]. If you opt out of this arbitration agreement, all other parts of these Terms will continue to apply to you.

Severability

If any part of this arbitration agreement is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class or representative arbitration, this arbitration agreement shall be unenforceable in its entirety.

Changes to Arbitration Agreement

Notwithstanding any provision in these Terms to the contrary, we agree that if we make any future change to this arbitration agreement (except a change to the notice address), you may reject any such change by sending us written notice within 30 days of the change.

Intellectual Property Rights

Our Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of [COMPANY_NAME] and its licensors. The Service is protected by copyright, trademark, and other laws of both the [COUNTRY] and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of [COMPANY_NAME].

Your License to Use Our Content

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes. This license does not include any resale or commercial use of the Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Service or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

Third-Party Intellectual Property

The Service may display content that belongs to third parties. You may not use this third-party content without the permission of these third parties, and your use of third-party content may be subject to additional terms and conditions. We are not responsible for examining or evaluating the content or accuracy of any third-party content, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

Copyright Complaints

If you believe that any material available on or through the Service infringes upon your copyright, please notify us in accordance with our Copyright Policy, which is incorporated by reference into these Terms. We will respond to notices of alleged copyright infringement that comply with applicable law. We reserve the right to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity and to remove or disable access to any reference or link to material or activity that allegedly infringes any copyright.

DMCA Compliance

If you are a copyright owner or an agent thereof and believe that any content on the Service infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and an e-mail address
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

Our designated Copyright Agent to receive notifications of claimed infringement is: [DMCA_AGENT_NAME], [DMCA_AGENT_ADDRESS], [DMCA_AGENT_EMAIL], [DMCA_AGENT_PHONE].

Bot Commands and Permissions

Command Usage

Our bot responds to specific commands, which are documented at [COMMAND_DOCUMENTATION_URL]. Commands typically begin with a designated prefix or mention of the bot, followed by the command name and any required parameters. For example: !command [parameter] or @Bot command [parameter].

We reserve the right to add, modify, or remove commands at any time. While we strive to maintain backwards compatibility, we cannot guarantee that all commands will function indefinitely as originally designed.

Permission Requirements

Certain bot commands require specific permissions to function properly. These permissions fall into two categories:

1. Bot Permissions: Permissions that must be granted to the bot within the platform (e.g., Discord permissions such as “Send Messages,” “Read Message History,” “Manage Messages,” etc.)
2. User Permissions: Permissions that the user invoking the command must have (e.g., server administrator, moderator roles, etc.)

Attempts to use commands without the necessary permissions may result in error messages or command failure. The required permissions for each command are documented in our command reference guide.

Command Restrictions

Some commands may be restricted based on:

• Subscription tier (free vs. premium)
• Server boost level or member count
• User roles or permissions
• Cooldown periods to prevent abuse
• Server-specific configurations set by administrators

Custom Commands

Where applicable, our bot may support custom commands created by server administrators. Server administrators are responsible for the content and functioning of custom commands they create. Custom commands must comply with these Terms, the platform’s terms of service, and applicable laws. We reserve the right to disable custom commands that violate these requirements.

Command Outputs and Responses

Command outputs may include text, embeds, images, buttons, or other interactive elements. We do not guarantee the format, appearance, or exact content of command responses, which may change as we update and improve the bot.

Automated and Scheduled Commands

Where our bot supports automated or scheduled commands (such as recurring announcements or moderation actions), we do not guarantee the exact timing of execution. Scheduled commands may be delayed due to technical limitations, service disruptions, or resource constraints. Server administrators are responsible for configuring automated features appropriately for their communities.